Trash Pickup and Snow Removal Management System Software for the Washington DC Department of Public Works
Background
The Washington DC Public Works Department was facing many challenges. The department was under scrutiny for customer service and the timely pickup and removal of
the city’s garbage. In addition to daily trash collection, the city’s snow removal policies and procedures were in question. The department had budget overruns and
public complaints.
The Public Works department needed an application that would allow the city to better manage the daily routes to ensure that all customers received proper service. The nation's capital also needed the ability to schedule other department related activities such as street sweeping and snow removal. They also needed an application to assist with managing personnel, vehicles, and overtime costs.
Solution
FMS had experience with municipal services through an earlier engagement with the City of Indianapolis helping them improve their management to compete effectively
during a privatization effort. FMS created a solution for the DC government by working with their staff and the management consultants they hired.
A wide range of manual processes were replaced by our automated software solution. We helped the client chose a Microsoft-oriented technology for database and development to maximize industry-standard expertise and support. To store the data, Microsoft SQL Server was chosen. Using an iterative release approach, we provided the client with high-priority features quickly, while enhancing the application over time as their needs evolved.
Key Features
A friendly user interface to make system's use and training easy
- Daily route, employee, and vehicle management
- Overtime approval and review process
- Integrated scheduling process
- Time and attendance management
- Robust reports to display employee, route, vehicle, and costing information
Why Choose FMS?
Founded in 1986, FMS is a privately held, small business. Our clients include businesses of all sizes, non-profits, and local and federal government agencies. Our developers serve many local clients in the Mid-Atlantic, Washington DC metropolitan area. We also have clients across the country from California to Massachusetts, and Alaska to Florida, in addition to our international clients. Many of our custom solutions are deployed around the world with language localization support.
With our experience, extensive code library, and tested processes, FMS offers great solutions at very competitive prices. Email or call us at 703-356-4700 to learn more about our consulting services and how our staff of full-time professionals can help you. FMS is located in Tysons Corner in Northern Virginia, just outside of Washington, DC.
